Secure Zix Portal FAQ’s

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Why Have we Adopted Email Encryption?

 

First and foremost we want to protect your employees personal health and financial information from theft or misuse in this digital age and also to comply with Federal and state laws that require it.

 

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) required that all communications containing Protected Health Information (PHI) be secured between employers and their health plans and providers.

The Health Information Technology for Clinical and Economic Health Act (HITECH) which became effective on 2/17/2010 expanded the HIPAA requirements to brokers for ensuring that Protected Health Information (PHI) be kept safe and secure under an expanded set of HIPAA Privacy Rule and Security Rules.

In addition there are a patchwork of state and federal privacy laws that restrict unsecure transactions. In recent years, we have seen the enactment of the Gramm-Leach Bliley Act, "Red Flag" as well as state privacy laws which require that any communications containing personally identifiable financial and/or health information be encrypted.

Support Questions

I am unable to create a password. Why is the password I created being rejected?

Passwords must contain at least six characters. There are no other requirements

Must I enter my log in and password every time I open an encrypted e-mail?

The RadarMail log in site has a “Remember Me” option. After you have created your account and logged back in for the first time, you should be able to check the “Remember Me” box. Your computer should then remember your log in and password each time you log in from the same computer.

Is there any way to make the decryption process easier?

Yes. You may purchase software from Zix that would automatically decrypt all secure e-mail for you. This would make the entire secure-e-mail transaction completely transparent. You would not have to log in to view the e-mail or attachments. One subscription for this software costs $100 per year and would cover one e-mail address.

Following is the URL for the software download: http://www.zixcorp.com/solutions/ee_zixmail.php. A 30-day trial may be downloaded at no cost.

ZIX - General FAQs



 How secure is the Secure Message Center?

Messages stored in the Secure Message Center are encrypted with 168-bit triple DES encryption. Messages are viewed using standard SSL secure Internet connections with high (128-bit) encryption. This level of encryption is considered highly secure by industry standards.

What Internet browsers are supported/recommended to use the Secure Message Center?

You must use one of the following:

  • Microsoft® Internet Explorer® version 6.0 and 7
  • Mozilla® Firefox® version 2.0 or higher
  • Apple® Safari™ version 2.0 or higher

Other Internet browsers may be used, but are not supported by Zix Corporation.

What Handheld devices are required to use the Secure Message Center?

You must use one of the following:

  • BlackBerry® version 4.2 or higher
  • iPhone
  • SmartPhones running Windows® Mobile 5.0 or 6.0

Other handheld devices may be used to view your messages, but are not recommended/supported by ZixCorp.

How can I access the Secure Message Center?

You can access the Secure Message Center from a supported handheld device or any computer with access to the Internet, one of the supported SSL-enabled Internet browsers and your valid log in information.

Are there any special settings required to use the Secure Message Center?

To open your secure email messages, the Secure Sockets Layer (SSL) option in your Internet browser must be enabled. See your Internet browser help for more information on SSL options.

Additionally, JavaScript must be enabled and pop-ups can not be blocked for the portal Web address.

What privacy or cookie settings are needed in my Internet browser?

Privacy settings must be set to medium, or lower and cookies must be enabled. See your Internet browser help for more information on privacy settings.

What should I do if I receive an error message when I try to sign in?

If the error message is about your email address and/or password, make sure that you have entered your Email Address and Password information correctly.

If you still can not sign in, click the Forgot your password? link on the Sign In page. On the Password Reminder page, enter your email address and click Submit and a password reminder will be sent to your registered email address. If you still can not remember your password, you can change it using the instructions in Changing your Password.

If the error message is about something other than your email address and/or password, contact Customer Support.

Information on how to contact Customer Support is located on the Sign In page of the Secure Message Center.

How do I change my password?

On the Sign In page, click the Change your password link. See the instructions in Changing your Password for more information.

What do I do if I forget my password?

On the Sign In page, click the Forgot your password? link. On the Password Reminder page, enter your email address and click Submit and a password reminder will be sent to you. If you still can not remember your password, you can change it using the instructions in Changing your Password.

How do I access my account if I'm locked out?

After three unsuccessful sign in attempts, you will be locked out of your account for 30 minutes.

If you become locked out of your account, you will be sent a notification email message to the email Inbox of the email address you entered, while signing in, if it is a registered email address.

The email sent to you contains information on how to change your password and unlock your account. You can always click the Change your password link on the Sign In page to change your password at any time.

If you need additional assistance, contact your Customer Support center using the information on the Sign In page.

Can I send large file attachments?

The attachment limits, including how many files you can attach, and the maximum combined file size limit is indicated on the Attach File page. Attachments can be received and downloaded on the handheld devices, but sending attachments from a handheld device is not supported.

NOTE: The larger the size of each file, the longer it takes to upload or download.

Can other people view my secure messages?

No, the Secure Message Center servers receive the email messages securely over SSL and store them using 168-bit, triple DES encryption. Intended recipients must use their password to open any email messages they receive, therefore no one else can view your messages.

Can I get an expired message back once it's removed from my Inbox?

If the message has expired and been deleted, it is no longer available. Due to the security features of the Secure Message Center, the sender of the message must re-send it to you.

When a message expires, an expiration notification email message is returned to the sender. The sender has the option to resend the message at that time.

You can still access the Secure Message Center from an expired message notification in your regular email Inbox, but will not be able to see the expired email message.

What do I do if I need additional assistance?

Information on how to contact Customer Support is located on the Sign In page of the Secure Message Center.

 

Email Encryption 101

Secure e-messaging is not just a government mandate, it's a practical way to do business.

So that your personal information is not used illegally, we've implemented the ZixCorp secure e-mail solution to provide an encrypted service that prevents any message you send from being opened by anyone outside our office.

This page will help you understand our secure e-messaging initiatives.

Why is there a need to encrypt email?

Despite appearances, conventional email is not a private conversation and can be easily intercepted and read by unwanted parties. By law, businesses are required to protect certain types of personal information.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp’s encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not.

The privacy of business communication is important to us and we want to ensure your information stays private.

 

Which laws require encryption?

 

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured.

The Health Information Technology for Clinical and Economic Health Act (HITECH) which was enacted in February 2009 as part of the American Recovery and Reinvestment Act of 2009. This law became effective on 2/17/2010 and expands the HIPAA requirements for ensuring that Protected Health Information (PHI) is kept safe and secure under the HIPAA Privacy Rule and Security Rules.

In addition there are a patchwork of state and federal privacy laws that restrict unsecure transactions. In recent years, we have seen the enactment of the Gramm-Leach Bliley Act as well as state privacy laws which require that any communications containing personally identifiable financial and/or health information be encrypted.

What kinds of information will be encrypted?

RadarMail360 encrypts email that contains:

  • Personal information, such as social security numbers
  • Financial information, such as account and credit card numbers
  • Personal Health Information

If I agree to it, can I choose not to receive encrypted e-mail?

No. In order to protect your employer from fines and penalties, there is no way around the encryption process. The new laws make it clear that anything short of e-mail encryption will not meet the requirement for “satisfactory protection”. Thus, to be fully compliant with security measures and to actually protect your confidential information sent via e-mail we have implemented e-mail encryption through ZixCorp.

How will I receive encrypted messages?

When receiving an email containing private information, you will then be asked to click on a link, which will connect you to the secure message center on our website. To access the secure portal, you will register a private password to retrieve and reply to secure messages.

What if I’m already a user of Zix Email Encryption?

If already enlisted as part of the ZixDirectory, members will automatically receive secure emails in their inbox and be able to send secure emails transparently as linking to the secure portal occurs effortlessly.

Will it be difficult to receive messages?

You will be able to open encrypted emails in seconds with the confidence that your personal information remains private. Together with our partners at ZixCorp™, we have developed an easy-to-use approach that protects our entire community of interest — our employees, our customers, and our business partners.