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Healthplans Click Topic Below For Headlines Health Plans Fail On Customer Experience Posted on Mar 8, 2010 (4 days ago) Forrester’s 2010 Customer Experience Index (CxPi) ranks 133 firms across 14 industries. I recently analyzed the results of the nine health plans in the CxPi. Here are the overall results: Some interesting tidbits from the research: Health plans were the worst scoring industry for the third straight year.
The average score across health plans was the same as it was in 2008, a “very poor” [...]  Tags: customer experience index,customer experience,healthcare,cigna,aetna,medicaid,humana,medicare,uhc,kaiser,anthem,blue shield of california UnitedHealth launches cancer care registry at bizjournals.com Posted on Feb 9, 2010 (31 days ago) Click on title to read full article Tags: health insurers,uhc Posted on Jan 29, 2010 (42 days ago) In a new report called Rating Customer Service Experiences, 2010, I analyzed how 4,600+ US consumers rated their customer service experiences with 92 large companies across 14 industries. Led by Barnes & Noble, Kohl’s, and Marriott, 24 companies received a Net Satisfaction Score* of 80% or higher. At the other end of the spectrum, 10 firms had Net Satisfaction Scores below 50%: [...]  Tags: office depot,charter communications,apple,jp morgan chase,uhc,kaiser,washington mutual,citigroup,united airlines,credit unions,customer service,capital one,customer experience,comcast,aetna,hsbc,bank of america,aol WellPoint enrollment loss slows, 4Q profit climbs AP Posted on Jan 27, 2010 (44 days ago) Click on title to read full article Tags: health insurers,uhc UnitedHealth: Earnings Preview 4:2 Posted on Jan 20, 2010 (52 days ago) When managed health-care giant UnitedHealth releases fourth quarter earnings before the market Thursday, investors will be looking for signs of strength -- or weakness -- in the managed-care sector. At TheStreet.com Tags: health insurers,uhc UnitedHealth, Tenet Ink Deal 12:3 Posted on Jan 14, 2010 (57 days ago) The new agreement allows United's Medicare Advantage plan customers to use Tenet's facilities. At Forbes Tags: health insurers,uhc UnitedHealthcare Achieves Full NCQA Accreditation Across Its... 8:3 Posted on Jan 14, 2010 (57 days ago) UnitedHealthcare, a UnitedHealth Group (NYSE:UNH) company, has achieved full National Committee for Quality Assurance (NCQA) Accreditation across its principal commercial health plan offerings. The... Business Wire Tags: health insurers,uhc Forrester’s 2010 Customer Experience Rankings Posted on Jan 11, 2010 (60 days ago) Let me start by saying congratulations to the company that received the #1 ranking in Forrester’s 2010 Customer Experience Index (CxPi)… Forrester’s 2010 Customer Experience Index
This is our third year publishing the CxPi. The 2007 CxPi and the 2008 CxPi rankings were published in Q4. We decided to publish this year’s CxPi in Q1 2010, so we don’t [...]  Tags: customer experience index,holiday inn express,charter communications,qwest,medicaid,marriot hotels,ancillary carriers,uhc,barnes & noble,time warner cable,credit unions,suntrust bank,vanguard,sprint,customer experience,comcast,cigna,hsbc,customer experience rankings,anthem,comfort inn,hampton inn,amazon.com CIGNA Announces New CEO, Chairman (at TheStreet.com) Posted on Jan 4, 2010 (67 days ago) Click on title to read full article Tags: health insurers,uhc Thousands of Kansans Benefit from Unused Medications Donated... 8:5 Posted on Dec 3, 2009 (99 days ago) Prescription Solutions, a UnitedHealth Group (NYSE: UNH) company, has donated approximately 150,000 units of unused medications which could translate into as many as 18,000 scripts provided to... Business Wire Tags: health insurers,uhc WellPoint Sells NextRx Units (Zacks.com) Posted on Dec 3, 2009 (100 days ago) Click on title to read full article Tags: health insurers,uhc UnitedHealth Group affirms forecast 7:3 Posted on Nov 30, 2009 (102 days ago) BOSTON (MarketWatch) -- UnitedHealth Group Inc. said Monday that it will affirm its previous forecast for 2009 net earnings of about $3.15 a share during its annual investor conference in New York on Tuesday. The Minneapolis-based health-care giant also said it expects 2010 revenue of $88.5 billion to $89.5 billion and earnings of $2.90 to $3.10 a share. On average, analysts polled by FactSet Research were looking for earnings of $3.16 a share for 2009 and $3.09 a share for 2010. (Updates to include ticker symbol.)... At MarketWatch Tags: health insurers,uhc OptumHealth Acquires PPC Worldwide to Serve Growing Global Demand for Mental Health and Wellness Support Business Wire Posted on Nov 23, 2009 (109 days ago) Click on title to read full article Tags: health insurers,uhc UnitedHealthcare Named 2009 Best Health Plan Provider by Readers of Business Insurance Magazine (Business Wire) Posted on Nov 19, 2009 (114 days ago) MINNEAPOLIS----UnitedHealthcare, a UnitedHealth Group company, has been named the âBest Health Plan Providerâ by the readers of Business Insurance in the magazineâs fifth annual Readers Choice Awards. Tags: health insurers,uhc America's Healthiest And Unhealthiest State Posted on Nov 17, 2009 (116 days ago) States in New England top a new set of rankings, while the South still lags. At Forbes Tags: health insurers,uhc
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JD Powers Healthplan Ratings
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